Policies
Thank you for supporting an independently owned, made in America, design business!
Sizing
Terese Rose dresses and lingerie are made to order based on garment standard measurements. Please use the size chart provided to determain your size, if you find that you are between sizes order the larger size, as a dress can easily be taken in, but rarely let out. We suggest having your measurements taken professionally. Dresses are made to standard size and not your body measurements, some alterations are to be expected.
Payment
We gladly accept Visa, Mastercard, American Express, and Discover, using Square as POS. Payment is due in full at the time of order. All prices are in USD.
Refunds and Exchanges
Dresses and Lingerie- Since dresses, lingerie, and accessories are made to order items, we are unable to accept returns. Please double check size, color, etc. before confirming order, We do not accept returns based on incorrect size ordering. Feel free to contact us with any questions and concerns prior to purchase.
There are no cancellations once an order has been placed, orders go into production upon order confirmation.
Delivery
Lingerie- Most lingerie is made to order and takes approximately 10-14 days to produce. If an order is time sensitive, please call or email us in advance to make arrangements to ensure a timely delivery.
Dresses- All dresses are made to order and take approximately 10-12 weeks to produce. If an order is time sensitive, please call or email us in advance to make arrangements to ensure a timely delivery. An additional rush fee will apply if the timeframe is less than 10 weeks. Before ordering, please calculate your estimated arrival date to ensure your gown will arrive prior to your wedding with at least one month for alterations.
All dresses and accessories are shipped FedEx your tracking number will be emailed to you once your product has been prepared for shipment.
Shipping rates are- $30 flat rate in USA for items $300 & under, $45 for items $350 and over.
International Orders
We happily ship items internationally. Orders typically arrive 7-10 days after shipping from our studio, sometimes items can be delayed in customs, please factor this into your timeframe at the time of purchase. All additional taxes, duties customs fees and other tariffs are the responsibility of the customer, and must be paid upon delivery. Please contact your local customs office for detailed information.
Swatch Request
If you have purchased a dress and would like to receive a swatch of your fabric, email us your request and we would be happy to send them to you as a courtesy.